ISO TS 30431-2021 pdf free download – Human resource management — Leadership metrics cluster.
This document describes the elements of the leadership metrics cluster. This document provides theformula for comparable measures for internal and external reporting.
This document also highlights issues that need to be considered when interpreting the leadershipdata, especially when deciding on the appropriate intervention internally and when reporting these toexternal stakeholders (e.g. regulators, investors).
2Normative references
The following documents are referred to in the text in such a way that some or all of their contentconstitutes requirements of this document. For dated references,only the edition cited applies. Forundated references, the latest edition of the referenced document(including any amendments) applies.ISO 30400, Human resource management — Vocabulary
ISO 30414:2018,Human resource management —Guidelines for internal and external human capitalreporting
3Terms and definitions
For the purposes of this document, the terms and definitions given in IS0 30400 and ISo 30414 apply.lSO and lEC maintain terminological databases for use in standardization at the following addresses:- ISO online browsing platform: available at https:.//www.iso.org/obp
—IEC Electropedia: available at http:.//www.electropedia.org/
4Leadership trust
4.1General
ISO 30414:2018,4.7.5.1, describes leadership trust.
4.2Purpose
To gauge the trust employees have in their managers and leaders.
4.3 Formula
Leadership trust survey options can include surveys, ratings and scales, such as:
employee engagementsurvey subset ofquestions regarding management or leadership effectivenessas an aggregate score ranging from 0 % to 100 %;
-Crawford, LePine and Richl1lemployee engagement rating classification scale;
Likert scale from 1 to 5 converted to a percentile with each question related to leadership,management or both aggregated and averaged for an overall leadership engagement feedback score.
See Table 1 for a calculated example.4.4Contextual factors
Many factors can have a significant impact on the measurement outcome.There can be instances whenresults are less than expected or indicate a deteriorating situation;further investigation can findpositive indicators of improvement.
when considering the context supporting the metric results, consider:
— FTE count at each measurement point, i.e. has the FTE grown or shrunk significantly enough to
change the perspective and meaning of the metric results?
– current activities the organization is undertaking
– increased production or product expansion;- reorganizations;
– current activities in educating the workforce.- cultural shifts, both positive and negative;
– generational perspectives;
— social change or awareness leading to increases in publicity or reporting;- industry expectation;
– economic factors
– downturns;- upturns.
4.5 Predictive factors
When forecasting potential improvements or deterioration in the current situation, organizations canlook to the future known and anticipated events and consider:
-planned organization structural or workforce changes;-upcoming work, function or product changes;
-acquisitions;
– economic factors.ISO TS 30431 pdf download.