BS ISO-IEC 16350-2015 pdf free download – Information technology — Systems and software engineering — Application management.
This International Standard establishes a common framework for application management processeswith well-defined terminology that can be referenced by the software industry. It contains processes,activities, and tasksthat apply during the stage of operation and use from the point ofview of the supplierorganization that enhances, maintains, and renews the application software and the software-relatedproducts such as data-structures,architecture, designs,and other documentation.
This International Standard applies to the supply, maintenance, and renewal of applications,whetherperformed internally or externally with respect to the organization that uses the applications.
Application management comprises all of the tasks, responsibilities, and activities with the aim thatthe support of business processes by applications continues to meet the requirements and needs of theorganizations that use these applications throughout the entire life span of their business processes.This International Standard therefore focuses on the following:
day-to-day management of applications (the software) and the related data structures and supportof costumer organizations, including handling calls such as incidents and service requests;
maintenance and renewal of applications and data structures in accordance with changingrequirements and needs;
opportunities, threats, and changes in the business and/or technology that influence the future ofthe applications and, based on that, the strategy for maintaining and renewing the applications;-organization and strategy of application management organizations.
Before retirement, the life cycle of an application consists of two important stages: the stage of initialdevelopment of the application and the stage of operation and use (when the software is in use, inoperation, supported, modified, and renewed).This stage of operation and use is the subject of thisInternational Standard. The initial development of an application is not within the scope of thisInternational Standard,however the project that is responsible for the initial development has totake the requirements of the application management organization that will enhance and maintainthe application into consideration.This means that the application management organization willask the project to deliver initial requirements,architecture products, design, standards,and otherdocumentation, in order to use these products during enhancement and maintenance.
In the stage of operation and use, the following three domains play a role:
a) business information management representing the business and end users of the application (use);
b) IT infrastructure management hosting the application (operation) and maintaining the technical infrastructure;
c) application management
1) supporting the use and the operation;
2) maintaining and renewing the application software and data structures.
Business information management constitutes the demand side of information technology (IT) and information provisioning. Business information management is responsible for supporting users in the use of the information provisioning and represents the business organization as the client of the IT- suppliers. Business information management acts as the customer of the IT organizations (application management plus IT infrastructure management).
Specific tasks of business information management include the following:
— support of end users in how the information provisioning are to be used;
— define how information and IT are to look like (the functionality, the appearance, etc);
— advise and support business management with the prioritization of requirements and management of their budgets for IT;
— assign work to IT providers and monitor their delivered services;
— define long term policy and plans regarding the information provisioning.BS ISO-IEC 16350 pdf download.