BS 7984-3-2020 pdf free download.Keyholding and response services Part 3: Provision of mobile security services — Code of practice
3.4 control room
location where operational procedures are monitored and/or managed
3.5 controller
person designated to manage, control and report on mobile patrol services
3.6 customer
individual or body retaining the services of an organization
3.7 event
incident requiring entry or attendance at a customer’s location
NOTE The level of attendance or need for entry is determined by contractual requirements.
3.8 key(s)
instrument or data allowing authorized access to a customer’s property or premises
3.9 keyholding
service whereby an organization holds keys to a customer’s premises and/or equipment for use as agreed in the contract
NOTE Keyholding might involve dual key systems. One key is held by the customer, and another (different) key to the same premises or equipment is held by the organization. Both keys would be required to gain access to the premises or to operate the equipment.
3.10 key register
documented record that allows an organization to confirm the location of keys at all times, the name of the person who has possession of the keys and the date and time of the keys’ issue and return
3.11 mobile patrol
security services provided by officers travelling to multiple sites physically distant from one another,within a defined period of time
3.12 mobile patrol officer
person who attends a location (as determined by contractual requirements) to conduct a physical inspection and, when required, provides guarding services
NOTE Attention is drawn to the Private Security Industry Act 2001 [1] and the need for private contractors to hold the appropriate licence to undertake designated activities.
3.13 organization
person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives
NOTE The concept of organization includes, but is not limited to: sole-trader,company, corporation, firm,enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public or private.
3.14 secure facility
place in which keys and/or assignment instructions are stored and from which they are provided to conduct patrols
NOTE See 5.2 for further information.
3.15 site
fixed location or premises to which a mobile patrol officer is assigned for a fixed length of time
3.16 subcontract
all, or part, of a contract assigned to another service provider, where the subcontracted services provider is responsible for service delivery including the supply and management of their employees in fulfilment of the subcontract
NOTE When deployed, subcontracted labour remains under the direction and control of the subcontracting company.
3.17 takeover
transfer of contractual responsibilities from one organization to another
3.18 top management
person or group of people who directs and controls an organization at the highest level
NOTE Top management has the power to delegate authority and provide resources within the organization.
4 The organization
4.1 Structure
The organization should follow the recommendations given in BS 10800:2020, 8.2.
4.2 Finances
The organization should follow the recommendations given in BS 10800:2020, 7.2.
4.3 Insurance
The organization should follow the recommendations given in BS 10800:2020, 7.3.
4.4 Documented information
The organization should follow the recommendations given in BS 10800:2020, 7.11.
NOTE BS 10800:2020, 7.11 covers creating, updating and maintaining documented information and also covers records and record keeping.
5 Resources
5.1 Premises
The organization should follow the recommendations given in BS 10800:2020, 7.4.
5.2 Control room
5.2.1 General
The organization should follow the recommendations given in BS 10800:2020, 7.5.
Where the organization operates a control room, it should perform the following functions:
a) provision or procurement of assistance, information or advice for mobile patrol officers in routine and emergency situations, including any form of follow‑up action as a result of a missed check call;
b) effective monitoring of mobile patrol officers and mobile supervisory staff by observance of documented, established routine telephone, radio or other communication procedures;
c) recording, in accordance with 5.2.5, all routine and emergency matters; and
d) recording movement of the customer’s keys held by the organization.
The control room should be housed within a secure facility, and be a restricted area, accessible only to authorized staff. Visitors should be accompanied at all times by an authorized person.
NOTE Authorized staff are to be defined by top management.
5.2.2 Location within a secure facility
A secure facility should be one of the following.
a) A soundly constructed building. protected by a remotely monitored intruder alarm conforming to PD 6662 and BS EN 50131-1, containing a dedicated room or lockable cabinets provided for the storage of keys; cabinets should be securely fixed to the fabric of the building. Where there is a shared occupancy, the intruder alarm system for the secure facility should be under the sole control of the organization.
A vehicle ftted with an alarm, an immobilizer, containing a lockable means of storing keys, which should be securely fixed to the body of the vehicle being used for the storage of keys.
5.2.3 Control room procedures
A control room manual should be provided to control room staff, which gives procedural instructions.
The control room manual should enable control room staff to deal effectively with routine matters and emergencies. The manual should clearly indicate the stages at which an event should be escalated to more senior staff. A copy of the control room manual should be readily available within the response centre at all times.
The organization should review and update control room procedures at regular intervals (at least
once every 12 months).
5.2.4 Control room information
Control room staff should have immediate access to the following;
a) full assignment instructions for all contracts;
b) names, addresses and telephone numbers of all operational staff, including supervisors and management;
c) emergency contact records (including telephone numbers) for all customers;
d) telephone numbers of police stations within the operational area of the control room;BS 7984-3 pdf download.